Recent Optus outage caused surge in complaints, but new report suggests other telcos aren’t faring well either


Aussies submitted an increase in telco complaints in the final quarter of 2023 according to the latest report by Australia’s Telecommunications Industry Ombudsman (TIO). But, while Optus’ network outage was partially responsible, it doesn’t paint the full picture of Australia’s telco landscape.

A total of 14,671 complaints were made between October and December 2023, a 13.4% increase over the previous quarter. However, compared to the same period in 2022, this figure represents a 17.9% decrease.

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